It’s official: Samsung has given up on the Galaxy Note 7. The phones — and the thought-to-be-safe replacements — are exploding. Now Samsung has to get all those phones back before more of ’em pop. The question, then: how does Samsung get them back? They probably shouldn’t ask people to just take something that has […]
The Galaxy Note 7 was the best phone available when it was released in August. A culmination of all of the company’s strongest technologies to date, coupled with some fascinating new arrivals, Samsung somehow made the whole thing work in harmony, fit into a beautifully crafted 5.7-inch design. Two months later, the Galaxy Note 7 is dead, marking, […]
There’s going to come a time when not every mention of Samsung will elicit some snarky comment about exploding smartphones. Now is not that time. And the Galaxy TabPro S Gold Edition is certainly not the product to serve as catalyst. In fact, it will probably be a little while before the company has an offering […]
After the flaming disaster of the defective Galaxy Note 7, which earlier this week drove Samsung to nix production of the device for good, the South Korean electronics giant is upping its damage limitation strategy by offering a larger credit note for consumers who do not abandon its brand. In a note about the expansion of its U.S. refund and exchange program for the Note 7, […]
When we detailed the brief ascent and prolonged decline of Samsung’s Galaxy Note 7 saga the other day, we noted that there were still some loose ends to tie up. One of the bigger threads was the US Consumer Product Safety Commission’s protracted investigation of the whole mess, which started a couple of months back […]
It would be one thing if the Galaxy Note 7 was just a middling phone. But it was a legitimately great one. And one that, by all accounts, sold pretty well. The handset made its way into a lot of hands in the less than two months that it was actually on sale. But a […]
The Galaxy Note 7 was the best phone available when it was released in August. A culmination of all of the company’s strongest technologies to date, coupled with some fascinating new arrivals, Samsung somehow made the whole thing work in harmony, fit into a beautifully crafted 5.7-inch design. Two months later, the Galaxy Note 7 is dead, marking, […]
This is probably about as close to a full confirmation of last night’s reporting that Samsung has temporarily halting production of the Galaxy Note 7. In another cautiously worded statement issued this morning, the hardware maker told TechCrunch, We are temporarily adjusting the Galaxy Note7 production schedule in order to take further steps to ensure […]
Samsung’s media arm continues code red damage control in the wake of the latest report surrounding a faulty Galaxy Note 7. The incident, which occurred on a Southwest flight earlier this week, further complicates the matters for several reasons beyond the already troubling fact that it played out on a plane – which, thankfully, was […]
Exploding phones are really bad PR. But when one of the post-recall replacement reportedly starts to spontaneously smoke inside a customer’s pocket on a plane, you’ve got a veritable code red disaster on your hands. In light of that most recent story, customers are becoming understandably wary about their Galaxy Note 7 devices, even as Samsung […]